Privacy Policy

Last updated: 17 September 2026

LahoreSecurity.pk respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website or contact us about security services in Lahore.

In this policy, “we,” “us,” and “our” refer to the operator of LahoreSecurity.pk. You can contact us about privacy matters at Info@lahoresecurity.pk or +92 319 8025061.

1. Scope of This Policy

LahoreSecurity.pk provides information about security services and receives enquiries from individuals and organisations seeking security arrangements for homes, businesses, properties, and events.

These enquiries may relate to armed or unarmed security guards, residential and commercial guarding, event security, personal protection, and security consultancy.

This policy covers information handled through our website and related enquiry communications. It does not automatically cover information collected independently by a security agency or information collected during an operational security assignment. Separate privacy notices or service agreements may apply to those activities.

2. Information We Collect

Information you provide

When you submit an enquiry, request a quotation, or contact us by telephone, email, or WhatsApp, we collect the information you choose to provide. This may include:

• Your name, telephone number, and email address.
• Your business or organisation name.
• The neighbourhood or location where security is required.
• The type of security service you need.
• Your preferred schedule, proposed start date, and expected duration.
• The approximate number of guards or security posts required.
• Messages, questions, and correspondence relating to your enquiry.

We use the details relevant to your request. You can choose not to provide information, although missing contact details or essential requirements may prevent us from responding or assessing your enquiry.

Technical information

When you access the website, technical information may be processed by the systems supporting its operation. This can include your IP address, browser and device information, requested pages, access times, and error or security logs.

Such information supports website delivery, troubleshooting, and protection against spam, fraud, and unauthorised activity.

Information about other people

If you provide another person’s contact details or other personal information, please ensure you have permission or another appropriate basis to share it. Only provide information that is necessary for your enquiry.

3. Sensitive Security Information

Please do not include CNIC copies, bank details, passwords, alarm codes, access credentials, detailed building security plans, or sensitive personal information in an initial website enquiry.

For an initial discussion, your contact details, general location, service requirements, and preferred schedule are normally sufficient.

If additional information becomes necessary, the reason for requesting it and an appropriate method of providing it should be established before it is shared.

4. How We Use Your Information

We use personal information for purposes connected with your enquiry and the operation of our website, including:

• Responding to questions and quotation requests.
• Understanding your security requirements.
• Assessing the location, schedule, and scope of the requested arrangement.
• Communicating about availability, quotations, and next steps.
• Coordinating an introduction to a security provider where you request one.
• Maintaining relevant correspondence and enquiry records.
• Handling complaints and resolving disputes.
• Detecting spam, misuse, and suspected fraudulent activity.
• Meeting applicable legal obligations.

We do not treat a request for information or a quotation as automatic permission to send unrelated promotional messages.

5. Sharing Information with Security Providers

If handling your request involves introducing you to an independent security provider, we will explain the proposed introduction and obtain your permission before forwarding your personal information.

Before a referral, we will identify the intended recipient and explain which details will be shared. Relevant information may include your name, contact number, general location, requested service, and preferred schedule.

You may decline a proposed referral.

An independent provider may process the information it receives under its own privacy policy and service arrangements. You should review those terms before supplying additional documents or entering into an agreement.

6. Other Disclosures

Relevant personal information may also be processed by service providers supporting functions such as website hosting, email, communications, technical maintenance, and enquiry management.

We limit the information made available for these purposes to what is reasonably necessary.

We may disclose information where required by applicable law or a valid legal process, or where reasonably necessary to investigate suspected fraud, address misuse, resolve disputes, or protect legal rights.

7. Cookies and Similar Technologies

Cookies are small files that a website can store on your device. Similar technologies may also support website functions or record interactions.

The technologies used by a website can vary according to its features and configuration. Essential technologies support functions such as security, navigation, and remembering preferences. Optional analytics or advertising technologies require additional disclosures appropriate to their use.

Where we use optional tracking that requires consent, we will provide the relevant information and request consent before activating it. Where website privacy controls are provided, you can use them to review or change your choices.

You can also delete or block cookies through your browser settings. Restricting certain cookies may affect website functionality.

Simply visiting our website does not constitute consent to all forms of optional tracking.

8. Telephone, Email, and WhatsApp

If you contact us by telephone, email, or WhatsApp, we use the information you provide to respond and manage your enquiry. We may retain relevant messages and written notes for the purposes described in this policy.

External communication providers also process information according to their own privacy policies. This applies, for example, when you choose to communicate through WhatsApp.

Please avoid sending confidential security documents or unnecessary identity information through an initial message.

If we introduce call recording, we will notify callers and explain the relevant purpose before recording begins.

9. Marketing Preferences

If we ask for permission to send promotional communications, that choice will be separate from submitting a service enquiry.

You can ask us to stop promotional messages at any time by emailing Info@lahoresecurity.pk or contacting +92 319 8025061.

Stopping promotional messages does not prevent necessary communications about an enquiry, complaint, or arrangement you have asked us to manage.

10. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period depends on factors such as:

• Whether your enquiry remains active.
• Whether further communication or an introduction is pending.
• Whether records are needed for an ongoing arrangement.
• Whether there is an unresolved complaint or dispute.
• Whether applicable legal obligations require continued retention.

We review information held for these purposes and delete or anonymise it when it is no longer needed.

Information in backups may remain until those backups are replaced through the normal retention cycle.

11. Protecting Personal Information

We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

Access to enquiry information is limited to people who need it for relevant tasks. Property details and security requirements are handled as confidential information and are not intended for public disclosure.

No website, electronic communication method, or storage system can guarantee complete security. Please contact us promptly if you believe information shared with us has been compromised.

12. Processing Outside Pakistan

Technology and communication providers may operate systems outside Pakistan. Depending on the services involved, information may therefore be processed in other countries.

Where this occurs, we take reasonable steps to assess the provider’s protections and meet applicable requirements. You can contact us if you need further information about providers involved in handling your enquiry.

13. Your Choices and Privacy Requests

You can contact us to:

• Ask about the personal information we hold relating to you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer needed.
• Withdraw permission for a referral that has not yet taken place.
• Withdraw consent where processing relies on your consent.
• Ask us to stop promotional communications.
• Raise a concern about how your information has been handled.

We will assess requests under applicable law and the circumstances involved. Some information may need to be retained for legal obligations, dispute resolution, or other permitted purposes.

We may request limited information to verify your identity before disclosing or changing personal records. Please do not send identity documents unless we explain why they are necessary.

Withdrawing consent does not undo processing already completed before withdrawal.

14. Children’s Privacy

Our website enquiries are intended for adults arranging security services for themselves, a household, a property, or an organisation.

We do not knowingly seek personal information from children. If you believe a child has provided personal information, please contact us so we can review the situation and take appropriate action.

15. External Links

Our website may contain links to external websites, maps, social media pages, or service providers.

Those organisations are responsible for their own information-handling practices. Please review their privacy policies before providing personal information.

16. Updates to This Policy

We may update this Privacy Policy to reflect changes in our website, services, or information-handling practices.

The updated version will be published on this page with a revised date. Where additional notice or consent is required, we will provide it as appropriate.

17. Contact Us

For privacy questions, requests, or complaints, contact:

LahoreSecurity.pk
Email: Info@lahoresecurity.pk
Telephone: +92 319 8025061

For email requests, please use “Privacy Request” as the subject and briefly explain what you need. Avoid including confidential security information or unnecessary identity documents.